SNAP & LEARN SUPPORT

A little help.
Right when you need it.

Let’s get you back to the good part: learning something new.

A good place to start.

YOUR ACCOUNT. YOUR CHOICE.

Delete your account
and learning data.

A parent can delete a Snap & Learn profile and its associated account from the app. This removes the profile, saved learning content, quiz history, progress, and linked sign-in details from the active database.

To keep a copy of learning data first, choose Export my child’s data in Parent settings.

From the app

  1. Go to Me → Parent dashboard.
  2. Complete the parent check and enter your PIN.
  3. Open Settings → Delete my child’s data.
  4. Confirm Delete profile and data.

Can’t access the app?

The public email request route will be available here before launch. During the private preview, contact the person who invited you to arrange an account deletion request.

Our public support address will be added before launch. For this private preview, contact the person who invited you to test Snap & Learn.

Read about retention